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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tricia Hardee

June 2, 2025

5  out of  5
rating by Tricia Hardee
"They are SO sweet and I appreciate all their hard work ! Sophie is my fav!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tobias Comley

May 29, 2025

5  out of  5
rating by Tobias Comley
"Robin has been fantastic for us. From questions to claims, to our new home and making sure we are covered in between all our changes. Dealing with someone local has helped with the knowledge of what we can struggle with. Couldn’t be more happier with the service provided. Through and through. Highly recommend."
We responded:
"Thank you, Tobias, for your wonderful feedback! Local expertise is key in navigating the complexities of insurance, and we're glad you found it helpful. Your satisfaction is our priority, and we truly appreciate your recommendation. If there's anything else we can assist you with in the future, please don't hesitate to reach out!"
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Doug Gardner

May 20, 2025

5  out of  5
rating by Doug Gardner
"Robin Lonas has one of the most diligent and effective insurance agents on her staff. Michelle is fabulous and is simply the best. Pleasant, efficient and gets business done with care and detail. Thanks Michelle."
We responded:
"Thank you for your 5-star review Doug! My State Farm team and I are happy to be your good neighbor! "
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Lita Nelson

May 19, 2025

5  out of  5
rating by Lita Nelson
"My husband and I purchased life insurance through Krystal. She made the process super easy, walking us through it and selecting a plan that fits right for us."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jeff Hartman

May 16, 2025

5  out of  5
rating by Jeff Hartman
"The Robin Lonas branch of State Farm Insurance in Juneau has provided us with prompt and accurate insurance assistance and answers to dozens of questions that we had in the aftermath of the Juneau outburst flood. They constantly followed up with updates and to make sure we were getting the help we needed. They represent the highest standard for a local insurance branch. We are lucky to have them here in Juneau."
We responded:
"Thank you, Jeff, for your 5-star review! My team and I are happy to be your good neighbor! Your feedback motivates us to continue delivering the highest standard of service to our community. We are committed to being here for our customers and ensuring they receive the support they need. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thank you for being a valued part of our community!"
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Avalon Greene

April 22, 2025

5  out of  5
rating by Avalon Greene
"I recently purchased a life insurance policy through Krystal E., and I couldn’t be more satisfied with the experience. She made the entire process easy, efficient, and stress-free. Her professionalism and knowledge were evident every step of the way. I’ll definitely be recommending her to all of my friends and family!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Austin Thomas

April 17, 2025

5  out of  5
rating by Austin Thomas
"Michelle, was lovely and very responsive!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ryan Moma

April 10, 2025

5  out of  5
rating by Ryan Moma
"I have been wanting to purchase life insurance but have dreaded the process, so I have been putting it off. I worked with Krystal and she made the entire process smooth and difficulty free with her walking me through the process."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Emalyn Adad

April 4, 2025

5  out of  5
rating by Emalyn Adad
"Krystal helped give me all the necessary quotes I needed and thoroughly explained what was being covered and what I needed to consider for my needs. Super helpful!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Cory Thompson

February 15, 2025

5  out of  5
rating by Cory Thompson
"Professional, personal and ethical service for our auto and home insurance policies. Simply the best! Thank you kindly Michelle Janssen @ Robin Lonas- State Farm Insurance."
We responded:
"We’re honored by your positive feedback for Michelle! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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BigTallChris

December 23, 2024

5  out of  5
rating by BigTallChris
"Michelle made getting my homeowner's policy very easy! Just some questions over the phone, and I had my policy completed quickly."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kristina Yoder

October 23, 2024

5  out of  5
rating by Kristina Yoder
"There's no more caring an agent than Robin. She's genuine, kind and super hard working. She takes her job seriously and gives 100%."
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Manette Hogue

August 27, 2024

5  out of  5
rating by Manette Hogue
"A decrease is always great when it comes to car insurance but beyond that Michelle Janssen was very easy to talk and laugh with. With all the tension only a chiropractor can manage? It is always nice to do business with other light-hearted and genuinely kind people who inspire me to follow suit beyond the monotony. Thanks, Michelle! And thanks State Farm!"
We responded:
"We agree that it's important to have a friendly and personable approach when assisting our customers, as it helps create a comfortable and relaxed atmosphere! We are thrilled to hear that Michelle's lighthearted nature made your interaction enjoyable and even brought some laughter to the conversation! Thank you for taking the time to leave a review for your service! "
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Amy Miller

April 27, 2024

5  out of  5
rating by Amy Miller
"Michelle was very patient explaining the best covereage available for my budget. Caring and fun to talk to! I've been dreading switching so I could bundle but she made the experience quite pleasant!"
We responded:
"Thank you so much for taking the time to share your positive experience with Michelle. We strive to provide excellent customer service, and Michelle is a shining example of that! We are grateful for customers like you and look forward to continuing to serve you! "
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Anita Reeder-McCoy

December 18, 2023

5  out of  5
rating by Anita Reeder-McCoy
"Robin Lonas State Farm have been our insurance company for at least 30 years. Amazing customer service. Always keeping us updated and current on our policies. They are a 10!!! Michelle has been taking care of our needs for many years and always looks after our policies with diligence . She is an amazing example of superior customer service and has always been dedicated to making sure her clients are satisfied with the State Farm products."
We responded:
"Having served as your insurance agent at Robin Lonas State Farm for the past 30 years, it's been an absolute pleasure. Providing top-notch customer service and ensuring that you're always in the know about your policies is our commitment! Your 10 rating means the world to us! Handling your needs over the years has been a privilege, and we're dedicated to maintaining that level of service!"
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Joann Flora

December 4, 2023

5  out of  5
rating by Joann Flora
"The service provided by Robin Lonas and Michelle Jansen at this Juneau office is beyond what I could have hoped for. I am a long time SF customer, and the service has been very good in all locations, but this office is outstanding. My husband and I bundled our car/home/life and long term care coverage with State Farm. In recent years, my husband's disability has required us to procure in-home and institutional care, including residential care in other states. Robin and Michelle have always answered any questions I had and facilitated ease of reimbursements. They have kept me informed of changes and benefits that might have otherwise escaped me. I will always be grateful for having them in our corner!"
We responded:
"Hi Joann! Thank you for your glowing review! We're delighted that Robin Lonas and Michelle Jansen in our Juneau office exceeded your expectations. Your loyalty as a long-time State Farm customer is greatly appreciated. We're pleased to have assisted you in bundling your coverage, especially during the challenges of your husband's disability and the various care requirements. It's wonderful to hear that Robin and Michelle have been responsive, facilitated reimbursements, and kept you informed. Your positive experience is what we strive for at Robin Lonas State Farm. If you have more questions or need further assistance, feel free to reach out. Thank you for choosing us! Best regards, Bradley"
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Corey Fugate

November 17, 2023

5  out of  5
rating by Corey Fugate
"Great service! Being active duty military it’s nice knowing that I can contact State Farm via phone or email and get a response in a prompt manner."
We responded:
"We're delighted to hear you've had a positive experience with our service! Providing prompt responses is a commitment we take seriously, especially for our valued members in the military. Your satisfaction means the world to us. If there's anything else you need, don't hesitate to get in touch. Thank you for your service!"
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Tessa Aldrich

October 13, 2023

5  out of  5
rating by Tessa Aldrich
"Bradley at Robin Lonas State Farm is the best insurance agent I have ever had. There aren't enough superlatives to communicate the service, dedication, problem-solving, and genuine concern with which Bradley performs his work. I really can't say enough!! I was rear-ended by someone insured by Progressive (can anyone say corporate sharks?), and they presented what seemed to be insurmountable obstacles. In the aftermath of what turned out to be a very difficult event, Bradley stayed right there with me. He made sure that they abided by the promises that insurance companies sell us. Even after I received the vehicle portion of the settlement, Bradley continued (and continues) to ensure that every need that he can fulfill as an agent is FULLY fulfilled. DO NOT, and I repeat, DO NOT pass up the opportunity to be represented by this stellar agent/human being. Bradley truly exemplifies the too-often used phrase, "going above and beyond". Don't go with an out-of-state corporate company!! Bradley at Robin Lonas State Farm REALLY IS LIKE A GOOD NEIGHBOR. You can drop by any time to ask questions of a real person, in real time, in real life!! THANK YOU, BRADLEY!!!!!"
We responded:
"Hi Tessa, Thank you so much for your glowing review of Robin Lonas State Farm! We truly appreciate your kind words and are thrilled to hear about the outstanding service and dedication you've experienced. Our entire team are committed to going above and beyond for our customers, and your feedback is a testament to that. We're here to assist with any insurance needs you may have, and it's our pleasure to be your trusted neighbor and agent. Don't hesitate to reach out if you have any questions or require further assistance. We value your business and look forward to continuing to serve you. Thanks again for choosing Robin Lonas State Farm for your insurance needs! Best regards, Bradley"
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Talyn Ramos

June 28, 2023

5  out of  5
rating by Talyn Ramos
"Appreciate the professionalism and ease, I felt after insuring my car! Thanks for the help Bradley."
We responded:
"Hi Talyn! Thanks for calling us! We really appreciate it! We love insuring cars! Thanks! -Bradley"
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Amyanna Bryan

June 16, 2023

5  out of  5
rating by Amyanna Bryan
"Excellent insurance company! I highly recommend then for all insurance needs. Their customer service and agents are top notch!! 👍👍"
We responded:
"Hi Amyanna! Thanks you so much for your review! We take high pride in our customer service. We can't wait to see you again!"
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Donya Owens

June 14, 2023

5  out of  5
rating by Donya Owens
"Everyone is so knowledgeable and so friendly! I will never change insurance companies again!"
We responded:
"Thank you, Donya! We are proud to be your friendly neighbor! We will see you soon!"
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Michael

June 8, 2023

5  out of  5
rating by Michael
"Great workers, when I do call for anything they'll know what to do or send an email copy of my insurance right away!! Been with them for 10+ years"
We responded:
"Thank you, thank you, Michael! It's been a great 10+ years! Thank you for being our neighbor! "
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Weston Jackson

May 26, 2023

5  out of  5
rating by Weston Jackson
"Robin and. Her staff have always been very helpful and friendly. I know I'm taken care of for all of my insurance needs!"
We responded:
"Hi Weston! Thank you so much for trusting us with all your insurance needs! We are here for you no matter what!"
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MJ J

May 11, 2023

5  out of  5
rating by MJ J
"Robin’s office is the best. Great customer service, kind, friendly and always willing to listen and do what is right! You can’t go wrong with Robin!"
We responded:
"Hi MJ! Thanks so much for your words! We take high pride in our customer service and we keep getting better! Have a great weekend!"
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Kyle Messing

May 2, 2023

5  out of  5
rating by Kyle Messing
"Anytime I have had any insurance issue or question, Robin and her team have been extremely helpful. They are fast and friendly and truly make you feel like you are important to them. Courteous and generous, they really do an excellent job of making the process as easy and smooth as possible."
We responded:
"Thank Kyle! There is nothing more important to us than our customers! We'll see you soon!"