State Farm® Insurance Agent Robin Lonas
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Manette Hogue
August 27, 2024
"A decrease is always great when it comes to car insurance but beyond that Michelle Janssen was very easy to talk and laugh with. With all the tension only a chiropractor can manage? It is always nice to do business with other light-hearted and genuinely kind people who inspire me to follow suit beyond the monotony. Thanks, Michelle! And thanks State Farm!"
Amy Miller
April 27, 2024
"Michelle was very patient explaining the best covereage available for my budget. Caring and fun to talk to! I've been dreading switching so I could bundle but she made the experience quite pleasant!"
"Thank you so much for taking the time to share your positive experience with Michelle. We strive to provide excellent customer service, and Michelle is a shining example of that! We are grateful for customers like you and look forward to continuing to serve you! "
Anita Reeder-McCoy
December 18, 2023
"Robin Lonas State Farm have been our insurance company for at least 30 years. Amazing customer service. Always keeping us updated and current on our policies. They are a 10!!! Michelle has been taking care of our needs for many years and always looks after our policies with diligence . She is an amazing example of superior customer service and has always been dedicated to making sure her clients are satisfied with the State Farm products."
"Having served as your insurance agent at Robin Lonas State Farm for the past 30 years, it's been an absolute pleasure. Providing top-notch customer service and ensuring that you're always in the know about your policies is our commitment! Your 10 rating means the world to us! Handling your needs over the years has been a privilege, and we're dedicated to maintaining that level of service!"
Joann Flora
December 4, 2023
"The service provided by Robin Lonas and Michelle Jansen at this Juneau office is beyond what I could have hoped for. I am a long time SF customer, and the service has been very good in all locations, but this office is outstanding. My husband and I bundled our car/home/life and long term care coverage with State Farm. In recent years, my husband's disability has required us to procure in-home and institutional care, including residential care in other states. Robin and Michelle have always answered any questions I had and facilitated ease of reimbursements. They have kept me informed of changes and benefits that might have otherwise escaped me. I will always be grateful for having them in our corner!"
"Hi Joann! Thank you for your glowing review! We're delighted that Robin Lonas and Michelle Jansen in our Juneau office exceeded your expectations. Your loyalty as a long-time State Farm customer is greatly appreciated. We're pleased to have assisted you in bundling your coverage, especially during the challenges of your husband's disability and the various care requirements. It's wonderful to hear that Robin and Michelle have been responsive, facilitated reimbursements, and kept you informed. Your positive experience is what we strive for at Robin Lonas State Farm. If you have more questions or need further assistance, feel free to reach out. Thank you for choosing us! Best regards, Bradley"
Corey Fugate
November 17, 2023
"Great service! Being active duty military it’s nice knowing that I can contact State Farm via phone or email and get a response in a prompt manner."
"We're delighted to hear you've had a positive experience with our service! Providing prompt responses is a commitment we take seriously, especially for our valued members in the military. Your satisfaction means the world to us. If there's anything else you need, don't hesitate to get in touch. Thank you for your service!"
Tessa Aldrich
October 13, 2023
"Bradley at Robin Lonas State Farm is the best insurance agent I have ever had. There aren't enough superlatives to communicate the service, dedication, problem-solving, and genuine concern with which Bradley performs his work. I really can't say enough!! I was rear-ended by someone insured by Progressive (can anyone say corporate sharks?), and they presented what seemed to be insurmountable obstacles. In the aftermath of what turned out to be a very difficult event, Bradley stayed right there with me. He made sure that they abided by the promises that insurance companies sell us. Even after I received the vehicle portion of the settlement, Bradley continued (and continues) to ensure that every need that he can fulfill as an agent is FULLY fulfilled. DO NOT, and I repeat, DO NOT pass up the opportunity to be represented by this stellar agent/human being. Bradley truly exemplifies the too-often used phrase, "going above and beyond". Don't go with an out-of-state corporate company!! Bradley at Robin Lonas State Farm REALLY IS LIKE A GOOD NEIGHBOR. You can drop by any time to ask questions of a real person, in real time, in real life!! THANK YOU, BRADLEY!!!!!"
"Hi Tessa, Thank you so much for your glowing review of Robin Lonas State Farm! We truly appreciate your kind words and are thrilled to hear about the outstanding service and dedication you've experienced. Our entire team are committed to going above and beyond for our customers, and your feedback is a testament to that. We're here to assist with any insurance needs you may have, and it's our pleasure to be your trusted neighbor and agent. Don't hesitate to reach out if you have any questions or require further assistance. We value your business and look forward to continuing to serve you. Thanks again for choosing Robin Lonas State Farm for your insurance needs! Best regards, Bradley"
Talyn Ramos
June 28, 2023
"Appreciate the professionalism and ease, I felt after insuring my car! Thanks for the help Bradley."
"Hi Talyn! Thanks for calling us! We really appreciate it! We love insuring cars! Thanks! -Bradley"
Amyanna Bryan
June 16, 2023
"Excellent insurance company! I highly recommend then for all insurance needs. Their customer service and agents are top notch!! 👍👍"
"Hi Amyanna! Thanks you so much for your review! We take high pride in our customer service. We can't wait to see you again!"
Donya Owens
June 14, 2023
"Everyone is so knowledgeable and so friendly! I will never change insurance companies again!"
"Thank you, Donya! We are proud to be your friendly neighbor! We will see you soon!"
Michael
June 8, 2023
"Great workers, when I do call for anything they'll know what to do or send an email copy of my insurance right away!! Been with them for 10+ years"
"Thank you, thank you, Michael! It's been a great 10+ years! Thank you for being our neighbor! "
Weston Jackson
May 26, 2023
"Robin and. Her staff have always been very helpful and friendly. I know I'm taken care of for all of my insurance needs!"
"Hi Weston! Thank you so much for trusting us with all your insurance needs! We are here for you no matter what!"
MJ J
May 11, 2023
"Robin’s office is the best. Great customer service, kind, friendly and always willing to listen and do what is right! You can’t go wrong with Robin!"
"Hi MJ! Thanks so much for your words! We take high pride in our customer service and we keep getting better! Have a great weekend!"
Kyle Messing
May 2, 2023
"Anytime I have had any insurance issue or question, Robin and her team have been extremely helpful. They are fast and friendly and truly make you feel like you are important to them. Courteous and generous, they really do an excellent job of making the process as easy and smooth as possible."
"Thank Kyle! There is nothing more important to us than our customers! We'll see you soon!"
Timothy Seaux
April 28, 2023
"Lovely buncha folks here. Help me out with all my insurance needs. Kind and competent staff."
"Thanks Timothy! We really appreciate having you with us! We are hear to help with all of your insurance needs! See you soon!"
Craig Capizzi
April 18, 2023
"Robin is a great member of our juneau community. As a player in the adult softball league she is always willing to help out with either sponsorships for our team or just a canopy during a rain storm. Thank you Robin."
"Hi Craig! Thanks for the review! We value our community and especially our softball league! Keep up the great work! "
Lorilyn Swanson
April 7, 2023
"My husband and I have been with State Farm in Juneau since 1989 and we have always had exceptional service and quick response to our questions and concerns from all of the staff. Exceptional office to work with."
"Hi Lorilyn! We are so glad you and your husband are with us here at State Farm! We hope to continue providing exceptional service and quick responses to all future questions and concerns! Our staff loves answering questions! Thank you for your review!"
Jeanny Smith
April 6, 2023
"Robin Lonas was instrumental in helping me with my situation. She listened and is knowledgeable and did everything possible to resolve my claim. I highly recommend having a local agent and Robin is the best."
"Hi Jenny! We are happy to be here to walk you through your entire claim process! We are happy to be your local agent!"
Dawn Ward
April 5, 2023
"Robin and her staff are very friendly and are always willing to go the extra mile for you. I’ve always had a positive experience with them wether it’s on the phone or in person."
"Hi Dawn! You are welcome to call us and stop in any time! We love answering questions and talking!"
Madison Reilly
April 5, 2023
"Super friendly and willing to help!!"
"Thanks Madison! We are here for you!"
Littlemer
April 5, 2023
"Very professional, very easy to work with. Definitely recommend getting in contact with Robin"
"Hi Littlemer! We are so glad to be here for you! Thanks for the recommendation!"
Lynda Smith
March 30, 2023
"Great service as always. Thanks"
"Thanks Lynda! We take pride in our service!"
Kendles
March 29, 2023
"Have been a die hard State Farm client for many, many moons. Robin Lona's staff in Juneau, Alaska are as efficient, courteous and friendly as any you will find in company."
"Thank you, thanks you! We are die hard State Farm also! We are also die hard about our efficiency, courteousness and we try to treat our customers like our trusted friends and neighbors! We are glad to have you as one of them!"
mrJsnips
March 25, 2023
"Michelle Jansen at Robin Lonas’ office in Junaeu , Alaska is a rock star ! She always helps to look up the best rates at any time of the day. Very speedy and always willing to help . I would recommend Robins Lonas State Farm to everyone. For business, home, auto and even an umbrella policy.. Absolutely The Best . Ask for Michelle"
"Thanks for your comment! We are happy to be here for you! We take pride in our knowledge and speed with our office technology. Michelle and the rest of our team is always ready to help."
Peter Flynn
March 23, 2023
"Great consistent friendly service"
"Thanks for the review, Peter! Have fun!"
Office at Pleasants Plumbing
March 17, 2023
"We are so happy with the service we have received from Michelle Janssen. She is so responsive, and just saved us thousands of dollars!!"
"We are so happy to have you with us! Michelle is the best!"